Resume account

1. Find the customer

   .

2. Under Accounts, click Unlock Customer.
   

3. Enter a reason for unlocking the customer's account, then click CONFIRM. A Customer unlocked message is displayed at the top right.

What's next

• Depending on their notification preferences, customers receive an email, SMS and push notification on the mobile app confirming that their account has been unlocked.

• Scheduled payments, if any, resume.

• Any associated debit cards can now be used.

• Additionally, the following activities are enabled on the mobile app:QR paymentsTop-ups and withdrawals from the walletBill and bank paymentsRequesting and transferring fundsOpening and closing accountsDeleting customer profilesRequesting cards

Also see

• Suspend account